Mission 04 · Property services

Kru: Property maintenance marketplace app

A Canadian marketplace for small repair and maintenance jobs: one app for property owners, residents and contractors, live on the App Store and Google Play since July 2025.

Kru on three phones, the owner's side: reporting a broken dishwasher with photos, the list of active tickets, and a ticket waiting for the contractor with the approved estimate.

Client: Kru
Industry: Property services
Platforms: iOS, Android and web
Built with: React Native, NestJS, Next.js

01 · Business context

The problem

In Canada there was no simple platform that connects property owners and residents with contractors for small repair and maintenance jobs.

Owners and residents reported issues through scattered channels. Requests were delayed, and nobody could see where a request stood.

Contractors had the mirror problem: small companies and solo workers found jobs through personal networks, and coordinated workers, earnings and client communication across several tools.

The client

Kru

A Canada-based team building a two-sided marketplace for property services. The founders knew many property owners and construction firms, and they saw the gap.

They came to us with a general idea and no written specification. In structured workshops we turned it into a feature set, then delivered the platform in iterations.

02 · Key features

What we built

One React Native app serves both sides of the marketplace, next to a web panel for owners and administrators. These are its most important features.

Requests and offers

Owners and residents report an issue with photos and a priority. Contractors reply with a rate and a time estimate, and the owner accepts the offer that suits them.
Jobs as tickets

Every job is a ticket with a status, assigned workers, comments and attachments, so everyone can follow it from report to completion.
Contractor companies and their workers

Kru works for self-employed contractors and for service companies that manage their own workers. Earnings are tracked against the accepted offer.
Kru x AI

Tenants, property managers and contractors can report, accept and quote jobs by e-mail, SMS or phone. AI turns each message into an action and asks for a confirmation.

Kru on two phones, the contractor's side: a feed of recommended jobs nearby, and a job's details with the property, the date, the approximate cost and the assigned serviceman.

03 · Results

What changed

Kru went live in Canada in July 2025, and the work did not stop at launch.

Key achievements

Live on the App Store and Google Play since July 2025.
Kru x AI fully live in June 2026: jobs can be handled by e-mail, SMS or phone, without opening the app.
A Buildium integration and dashboards for each role, after we moved the system to AWS.
Development continues, including the web panel for owners and administrators.